Quality Promise: What Makes CHOE Different
Our Commitment to Excellence
At CHOE, quality isn't just a promise—it's the foundation of everything we do. Here's exactly what you can expect when you choose our jewelry.
Our Moissanite Standards
Premium Grade Only: We use only the highest grade moissanite available. Each stone is:
- Colorless (D-F range): The whitest, most diamond-like appearance
- Excellent cut: Maximum brilliance and fire
- Eye-clean clarity: No visible inclusions to the naked eye
- Consistent quality: Every stone meets our strict standards
Metal Quality Standards
14K Gold Plated Sterling Silver:
- Sterling silver base: 92.5% pure silver foundation
- Thick gold plating: Substantial 14K gold layer for durability
- Nickel-free: Safe for sensitive skin
- Tarnish-resistant: Quality plating extends wear life
Quality Control Process:
- Material inspection: Every component verified before assembly
- Craftsmanship review: Each piece hand-inspected
- Final quality check: Comprehensive examination before shipping
- Packaging protection: Secure packaging to prevent damage
Craftsmanship Standards
Attention to Detail:
- Secure settings: Prongs and bezels designed for stone security
- Smooth finishes: No rough edges or imperfections
- Proper proportions: Balanced design for comfort and beauty
- Consistent execution: Every piece meets our standards
Manufacturing Process:
- Skilled artisans: Experienced craftspeople create each piece
- Quality materials: Only premium components used
- Multiple inspections: Quality checks at every stage
- Final approval: Every piece personally approved before shipping
What Our Quality Promise Covers
Manufacturing Defects:
- Stone setting issues
- Metal defects or plating problems
- Structural integrity issues
- Craftsmanship flaws
What's Not Covered:
- Normal wear and tear
- Damage from misuse or accident
- Changes in personal preference
- Size adjustments after 7 days
Quality Guarantee Timeline
7 Days: Full satisfaction guarantee
- Return for any reason
- Exchange for different size or style
- Full refund if not completely satisfied
1 Year: Manufacturing defect coverage
- Free repair or replacement
- Covers material or craftsmanship issues
- Fast turnaround on warranty claims
How We Ensure Quality
Supplier Relationships: We work only with trusted suppliers who share our commitment to quality. Long-term partnerships ensure consistent standards and reliable supply chains.
Continuous Improvement: We regularly review and upgrade our quality processes based on:
- Customer feedback
- Industry best practices
- New technology and techniques
- Material improvements
Customer Quality Feedback: Your experience matters. We use customer input to:
- Identify improvement opportunities
- Adjust quality standards
- Enhance product offerings
- Improve customer satisfaction
Quality Investment
Why Quality Matters to Us: Quality isn't an accident—it's an investment. We choose to:
- Use premium materials even when cheaper options exist
- Employ skilled craftspeople rather than automated processes
- Maintain higher standards than industry minimums
- Stand behind our work with comprehensive guarantees
Your Quality Assurance: When you buy from CHOE, you're not just buying jewelry—you're investing in:
- Materials that last
- Craftsmanship you can trust
- Service that supports you
- Value that endures
Contact Us About Quality
Questions about our quality standards? Concerns about a piece you've received? We're here to help:
Email: info@choejewelers.com Response time: Within 24 hours Quality team: Dedicated specialists ready to assist
At CHOE, we believe quality jewelry should be accessible to everyone. Our Quality Promise ensures you get exceptional value without compromise.